FREQUENTLY ASKED QUESTIONS
When should I schedule my event?
You should schedule your event as early as possible. We do same-day scheduling if time permits and if a product is available. We prefer you to schedule your event at minimum 2 weeks in advance. Our products and equipment are in HIGH demand, schedule early to secure your event.
Is there a deposit? What forms of payment do you accept?
Yes, there is a $50 nonrefundable deposit required at time of booking during regular season. During HOLIDAY seasons, there is a $75 nonrefundable deposit required at time of booking. Deposits can only be made via credit card or debit card either through PayPal.
Can I cancel my reservation at any time?
We allow cancellations due to inclement weather up to 2 hours prior to scheduled delivery with full refund of deposit and no penalties. Any other cancellation within 24 hours of your event will forfeit deposit. Once our units and equipment are set up payment in full is required. THERE WILL BE NO REFUNDS AFTER SETUP due to weather. As parents and grandparents, we understand that life happens. We care about you; in the event an unforeseen life event occurs and you need to make a special arrangement, call us.
What is your delivery area?
We currently serve all of the Greater Memphis/Shelby County Area including Desoto County in North Mississippi, parts of Crittenden County Arkansas. We service nearby areas for special events as well. Delivery fees may apply if your event location is located outside of our 20 mile delivery zone radius. Call for details about events outside of our delivery area. See Delivery Area here.
When is the best time to host an event during the day?
The best time to host an event is during the afternoon when the temperature is cooler.
What is the maximum number of hours for rentals?
The maximum number of hours varies based on scheduled time of your event. We offer set up times as early as 7am and pickups as late as 8pm or whenever the sun sets. Last pick up times changes according to season. We do not deliver or pick up during hours of darkness to maintain your safety and the safety of our employees. No overnight rentals are allowed.
What type of surface can I choose for set up?
You may choose grass or pavement (concrete or asphalt). Whichever you chose, the ground or some other flat surface should be clean and free of debris in an open area far from trees, wires, fences and posts, etc. Grass provides somewhat of a cushion as opposed to pavement. It is the renter’s responsibility to make sure that the grass is cut and dangerous and sharp objects removed from the inflatable playing area. Inflatables should not be placed over underground plumbing. Make sure there is adequate space for the rentals and for the participants with at least a 4ft circumference around the products.
We will not set up on gravel or where there are tree roots or anything sharp nearby. Under no circumstances will we set up where we think the inflatable will pose a safety risk to children or damage to the equipment. Remember SAFETY is always first!
Do inflatable units need an electricity source? How Much Electricity Does an Inflatable unit need?
Yes. Our inflatables do not require very much electricity. Generally each inflatable has one blower (fan) which runs continuously and keeps each unit inflated. Blowers require dedicated circuits or generators of adequate power (5500 watts+). Each blower draws approximately 6 to 12 amps when running. A standard 110 volt 3 prong grounded outlet located within 100ft is required for operation. It is best that the outlet (or circuit that the outlet is located on) not be shared with any other equipment. We provide either a 50ft or 100ft extension cord for your rental period, so be sure your selected setup area is near an electrical outlet. If you are renting multiple inflatables, we strongly suggest that you identify and make sure that additional separate circuits are available within the 100ft radius if needed.
Do I need to provide my own hose for water units?
Yes. You will need a water hose that reaches from your outside water source to the unit. If a longer extension is needed for your water hose, notify us within 24 hours of your event and we will provide one free of charge.
What if my yard slopes?
A slight slope is not a problem. If the slope is significant we may not be able to set up at that location. Generally, no more than an 8 inch slope per 10 feet would be considered reasonable. Your installer may request an alternate location, so please have one in mind. Our priority is safety for children and our installers, as well as preventing damage to equipment.
Can inflatables be used in public parks or other public facilities?
Yes, if you obtain permission and proper approval from park officials. Some parks require proof of insurance, which we can provide upon request. Be sure to obtain permission and proper approval prior to reserving your unit. Some parks do not provide an electricity source. We have generators available with additional costs if needed. Some parks do not supply a water source. It is the responsibility of the renter to verify that a water source will be available with proper adapters. NOTE: A member of our staff may be required to remain on site to help supervise the participants with an additional fee. See Parks here.
Are your units safe and clean?
YES! We purchase the best quality products from reputable companies. All of our units and equipment are cleaned, disinfected after each rental, and inspected regularly. During setup, we properly stake and secure each unit in order to avoid any tipping or wind mishaps. Note that we will not operate our inflatable units in the case of thunderstorms, high winds, extreme heat, or other inclement weather to maintain safety.
What can I expect from Bounce City Memphis on the day of the event?
SAFE and CLEAN products and equipment will be delivered in a timely manner, usually an hour before the event, unless otherwise specified. We will set up all the products and equipment, conduct a walk around inspection in your presence, review safety procedures, answer any questions, sign waivers and agreements, and collect the balance due. We will leave our contact phone numbers and return at pick up time to inspect, deflate, clean, and pick up units and equipment.
What does Bounce City Memphis expect of you?
We expect all of our customers to follow Bounce City Memphis rules, policies, and procedures as outlined in Operational and Safety Manual to prevent, ensure, and maintain safety during your “FUN” event. AND MOST IMPORTANT, HAVE FUN!!!
What are some of the general rules?
ADULT SUPERVISION IS REQUIRED AT ALL TIMES. No shoes, eyeglasses, no kicking, fighting, tumbling, sharp objects, unattached item, gum, candy, or other food items are allowed inside the inflatables. ABSOLUTELY NO SILLY STRING ALLOWED. All participants required to wear socks. Again refer to the Operational and Safety Manual.
Who can be assigned to supervising and monitoring responsibilities?
Adults (over 21 years old) who are competent and both physically and mentally capable of making decisions should be designated by the Renter as an Operator to supervise and monitor participants for each unit. Each designated Operator should read, follow, and enforce rules, guidelines, policies, and procedures as outlined in the Operational and Safety Manual.
How many children can fit in a bounce house?
The number will vary depending on which inflatable unit is rented. Participants should be grouped according to age, size, and weight. Most of our units will accommodate 8-10 smaller/younger children. Older children and teens pose a greater risk of overcrowding and injury, therefore, the limit goes down as the age and size go up. Only 4-6 bigger and older children should occupy the unit at the same time. It is not recommended to mix age groups, i.e. older teens with younger children, as there will be a greater risk of injury.
Who are responsible medical expenses if an accident should occur?
The responsible party, event sponsor, homeowner, parent, business or organization and their insurance is responsible for any medical expenses. A release of waiver of liability is maintained on file with Bounce City Memphis, signed by the Renter. Bounce City Memphis is insured against defective equipment.
What if the units and equipment are damaged during the event?
Our inflatables are very durable and will hold up well under normal use. In the event the customer is responsible for any damage to any unit or equipment the customer will be responsible for the cost of replacement or repair of the unit or equipment. Damage may be caused by, but not limited to allowing individuals in excess of weight limits in the units, punctures caused by sharp objects such as eyeglasses, jewelry, pins, etc., silly string, face paint, gum, food or drink, excessive grass or dirt, and shoes.
Do you supply an attendant for the inflatables?
Prices do not include attendants. We can supply an attendant for any inflatable for an additional charge of $25.00 per hour.
What is the definition of inclement weather?
Inclement weather includes, but is not limited to, rain, strong winds above 15mph, extreme heat above 80 degrees, storms, other dangerous weather conditions.
Here are a few tips to keep in mind for the preparation of your event:
Select a designated area with a flat surface
Select an area near an electrical outlet
Remove all sticks, glass, metal, pins and other sharp objects from the area to be used
Select an area away from fences, low powerlines, and low trees
You might want to use some type of bug prevention a few days prior to rentals
Select the adult(s) who will be the responsible for contacting 911, Bounce City Memphis, Parents, etc.
Select adult supervisors for each rental item.